Don’t Forget to Utilise the Expertise of NHS111 and Keep the Pressure off the Accident and Emergency Departments

Posted by: Safia - Posted on:

When to use 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

Non-urgent advice: Get help online or on the phone

To get help from NHS 111, you can:

go to (for people aged 5 and over only)

call 111

NHS 111 is available 24 hours a day, 7 days a week.

Non-urgent advice: Useful Information

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country:

England – NHS 111 (BSL) interpreter service

Scotland – NHS 24 111

Wales – NHS 111 Wales

Northern Ireland – NHS 111 Northern Ireland

You can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice