Comments and Complaints

Leave feedback for the practice.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

There is a practice-based complaints procedure. If you have any complaints / comments on the services we provide, please speak to or write to the Practice Manager. We will deal with all issues raised impartially, speedily and confidentially. We value your comments and hope that they will help us to improve our service.

Formal complaints need to be submitted in writing (where possible) for the attention of the practice manager.  The acknowledgement will be sent within one week.  The complaint will then be fully investigated, and a response will be sent within a reasonable timeframe.