Appointments

Appointments

The Borchardt Medical Centre operates an Online Triage System each morning. You will be asked to complete a short questionnaire this will go directly to the GP and they will decide on the most appropriate course of action. Normally we will try and deal with the problem on the same day, so it is best to put in a request on a day you could come to the surgery if needed. The GP may triage your request and offer an appointment within 14 working days, depending on the level of urgency. Online Triage is open Monday to Friday from 8.30 am and will close when we have reached capacity.

If you are unable to complete the online form please ring reception on 0161 438 2821. The Reception team will be able to complete the Triage Form for you. The Receptionists will need information for the doctor so they will have to ask questions.

Patients can request a certain GP we will accommodate where possible but this may not always be possible.

These completed forms go to the on call GP who will then appoint an appropriate appointment for you and someone will be in touch to let you know.

How to submit a request

https://support.accurx.com/en/articles/5390855-patient-support-how-to-submit-an-online-request-to-your-gp-practice 

Please note for appointments, you should only use the Medical Query form, not the Admin Query form. To submit a request, please click the above “submit a new request” button. This is available from 08.30 Monday to Friday (Excluding bank holidays).

Please note, we will suspend requests for the day if we become full to capacity. If a request is submitted on the last working day of the week, then the response may be received on the next working day. 

We aim to respond to Medical Queries within 24 hours and Admin Queries within 48 hours. The admin team may contact you to arrange an appointment. Patients should ensure that they are available for an appointment on the day that they submit a form.

• You will be offered a face-to-face appointment if needed.
• We may ask you for more information to allow the Triage Team to book the most suitable appointment.
• The Triage Team may also signpost you to another service if this is deemed more suitable.
• We may offer you an “Extended/ Enhanced Access Appointment”. These appointments are available 7 days a week in the evenings and weekends. These appointments are at local practices.

What do I do if I am unable to submit a request online? 

If you are unable to submit a request online, please call the surgery for help on 0161 438 2821.

If patients need to attend the surgery due to particular access needs, the reception team will help. The Reception team will be able to complete the Triage Form for you. The Receptionists will need information for the doctor so they will have to ask questions, they will then pass this to the triage team in the same way as if you had filled in the website form.

How will I get help for a family member or friend? 

You will be able to submit a request on their behalf. 

Routine appointments

If you wish to make a routine appointment please either

• Complete an online request form. Please note this is turned off once we have reached our capacity.

Phone reception if you are unable to complete the form online, when you get in touch we will ask what you need help with.

We will use the information given to complete a Triage Form on your behalf.

Urgent appointments

If you need an urgent appointment and the online request has been suspended, please call the surgery for help on 0161 438 2821.

Home visits

If you are housebound (this means you cannot get out of the home for ANY reason) and you need a home visit from a clinician, you can call the practice on 0161 438 2821 before 11am. A member of the reception team will take your information and pass this to the doctor to assess.

How do I make an appointment with the Nursing team? 

You can book appointments with our Nursing team by calling reception 0161 438 2821.

This is a teaching Practice so we do offer appointments with GP Registrars and Foundation Doctors in addition to the above.

Who do I see?

Unsure who is best to help? Here is some advice.

Ways to Book an Appointment

Online Triage via this link

Telephone 0161 438 2821

Through the NHS App

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. This will ensure the appointments are not wasted. You may also be able to text cancel if you have an appointment reminder text.