Appointments
Our Appointment system is changing. From the 25th of January 2024 you will no longer be required to call the surgery at 08:30 for an appointment.
With our new system you will submit a medical query online from 08:30. This will go directly to the GP and they will look at your medical query and decide on the most appropriate course of action. The Triage GP may triage your request and offer an appointment within 14 working days, depending on the level of urgency. Normally we will try and deal with the problem on the same day, so it is best to put in a request on a day you could come to the surgery if needed.
How to submit a request
All requests for a same day GP appointment will go through the same system and be looked at by a team directly lead by a GP.
Patients can submit Medical and Admin requests. Please note for appointments, you should only use the Medical Query form, not the Admin Query form. To submit a request, please click the above “submit a new request” button. This is available from 08.30 Monday to Friday (Excluding bank holidays).
Please note, we will suspend requests for the day if we become full to capacity. If a request is submitted on the last working day of the week, then the response may be received on the next working day.
We aim to respond to Medical Queries within 24 hours and Admin Queries within 48 hours. The admin team may contact you to arrange an appointment. Patients should ensure that they are available for an appointment on the day that they submit a form.
- You will be offered a face-to-face appointment if needed.
- We may ask you for more information to allow the Triage Team to book the most suitable appointment.
- The Triage Team may also signpost you to another service if this is deemed more suitable.
- We may offer you an “Extended/ Enhanced Access Appointment”. These appointments are available 7 days a week in the evenings and weekends. These appointments are at local practices.
What do I do if I am unable to submit a request online?
If you are unable to submit a request online, please call the surgery for help on 0161 438 2821.
If patients need to attend the surgery due to particular access needs, the reception team will help. They will take the details needed for the query and fill out the form for you. They will then pass this to the triage team in the same way as if you had filled in the website form.
Urgent Appointments
If you need an urgent appointment and the online request has been suspended, please call the surgery for help on 0161 438 2821.
How do I request a home visit?
If you are housebound (this means you cannot get out of the home for ANY reason) and you need a home visit from a clinician, you can call the practice on 0161 438 2821 before 11am. A member of the reception team will take your information and pass this to the doctor to assess.
How will I get help for a family member or friend?
You will be able to submit a request on their behalf.
How do I make an appointment with the Nursing team?
You can book appointments with our Nursing team by calling reception 0161 438 2821.
Our GP’s normal surgery days are:
| Dr Nick Smith | Tuesday – Friday |
| Dr Diane Layton | Monday, Wednesday & Thursday |
| Dr William Deytrikh | Tuesday & Friday |
| Dr Angus Murray-Brown | Monday – Thursday |
| Dr Phoebe Carr | Monday & Wednesday |
| Dr Neil Cole | Monday, Wednesday – Friday |
| Dr James McDonald | Tuesday – Friday |
| Dr Rob Jackson | Monday, Tuesday &Thursday |
This is a teaching Practice so we do offer appointments with GP Registrars and Foundation Doctors in addition to the above.
Who do I see?
Unsure who is best to help? Here is some advice.
Non-urgent advice: Call 999 or go to A&E if life threatening symptoms:
If you have new chest pain or severe shortness of breath, call 999.
See here for other emergencies when you should call 999.
Ways to Book an Appointment
Online Triage via this link
Telephone 0161 438 2821
Through the NHS App
Non-urgent advice: Having Problems?
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. This will ensure the appointments are not wasted. You may also be able to text cancel if you have an appointment reminder text.
Ways to cancel:
- Call our reception team on 0161 4382821
- Fill out our Cancel Appointment Form
Over 270 appointments are wasted every month by non-attenders which obviously affects our ability to provide prompt access to the local community. This is the equivalent of 10 days worth of appointments for one doctor.
Patients who fail to attend two appointment without prior notice will receive a warning. A third failure to attend (and more) may sometimes result in removal from the practice list.
Please note that in order for us to reuse a cancelled appointment at least one hours notice of cancellation must be given.