Wellbeing Centre

Let’s see what we can do…


Support for Young Carers

A young carer is someone aged 18 or under who helps look after a relative who has a condition, such as a disability, illness, mental health condition, or a drug or alcohol problem.

To view the services on offer from Manchester please visit the Manchester City Council website: hsm.manchester.gov.uk

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 0808 808 7777

Website: www.carersuk.org

Child Health

Vaccination planner and advice

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Download from: NHS: Vaccination Schedule

Vaccination advice for parents and carers provided by Choose Well Manchester.

Website: www.choosewellmanchester.org.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: NHS: Visual Guide for Childhood illnesses

Community Groups


At this difficult time Councils have been required to alter the access to support and services for people who find themselves homeless.

View our leaflet for local support.

Meetups in Manchester

Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities.

Website: www.meetup.com

Manchester Community Central

Manchester Community Central provides Manchester’s voluntary, community and social enterprise sector with an extensive range of resources, information and tools designed to meet current and future development needs.

Facebook: VCMOfficial

Twitter: @McrCommCentral

Telephone: 0333 321 3021

Website: www.manchestercommunitycentral.org

Driving after 70

If you’re over 70 and want to keep on driving, you’ll have to renew your driving licence.


Withington Assist

Assist is a small charity based in Withington that helps support older people living locally. With the help of over 40 volunteers we run a range of regular social activities, exercise classes and day trips as well as giving lifts, befriending, and advocacy.

Website: www.withingtonassist.org.uk

Depression, Anxiety & Stress


The UK’s largest provider of relationship support. Available Monday-Thursday, 08:00-20:00, Friday, 08:00-18:00 and Saturday, 09:00-13:00.

Telephone: 0300 003 0396

Website: www.relate.org.uk

Young Minds

Information on child and adolescent mental health. Services for parents and professionals.

Website: https://youngminds.org.uk/

Self Help Services

Self Help offer a wide range of support and services for people living with mental health problems such as anxiety, depression, phobias and panic attacks.

Telephone: 0161 226 3871

Website: www.selfhelpservices.org.uk


Promotes the views and needs of people with mental health problems.

Telephone: 0300 123 3393 (Monday to Friday, 09:00-18:00)

Website: www.mind.org.uk


Confidential support for people experiencing feelings of distress or despair.

Telephone: 116 123 (free 24-hour helpline)

Website: www.samaritans.org.uk

Online counselling for children and young people across Greater Manchester

All children and young people in Greater Manchester can now access free online counselling and emotional well-being support if they are struggling with their mental health during the COVID-19 outbreak.

Kooth is for young people aged 11-18 and offers a variety of resources, including:

  • A live chat function that allows young people to contact a qualified counsellor
  • Chat forums with other young people
  • Crisis information
  • Self-help resources.

Manchester Psychological Wellbeing Service

This service offers a range of online therapy courses, across Manchester, to support people who are experiencing depression, anxiety, stress, insomnia and sleep-related problems.

Telephone: 0161 226 3871

Website: www.selfhelpservices.org.uk

42nd Street

42nd Street supports young people aged 11-25 years with their emotional wellbeing and mental health, promoting choice and creativity.

Telephone: 0161 228 7321

Twitter: @42ndStreetmcr

Website: 42ndstreet.org.uk

Email: [email protected]


Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: [email protected]


Diabetes My Way

Diabetes My Way is a website that has been created for people with diabetes and those at risk living in Greater Manchester. Through Diabetes My Way, you can register to gain secure access to your diabetes-related health records and receive tailored advice and information created by NHS experts in diabetes.

You can also access lots of information about diabetes, from videos, leaflets and eLearning courses, to help you understand more about your diabetes and increase your confidence in how to manage it.

Diabetes My Way has been promoted by the health authorities in Manchester as a way of helping people with diabetes. In order to provide personalised information to you, the site works best if you link your GP record to the site.

The site will then be able to ‘see’ your latest and past blood test results (but not detailed consultation notes). It is easy to set up and the site will ask for your permission to access your data; nothing will be shared unless you agree (opt-in).

In order to register for Diabetes My Way you will need to set up online access with The Borchardt Medical Centre. You will need to attend the practice with 2 forms of identification, one of which will need to include your photograph.

If you have already registered for online services through the surgery (not through the NHS app) you can use the original details you received.

The website can be found at www.diabetesmyway.nhs.uk with further details on how to register once online services have been set up.

If you are having difficulties accessing the site you can use the message icon in the top left of our website to contact us.

Drugs and Alcohol

Resources for those that are alcohol dependent

COVID-19 is an illness caused by a newly identified type of coronavirus, which can cause a respiratory infection and lead to health problems. Please view our leaflets for advice and support during this time.

Information for service users

Reducing drinking safely

Manchester Integrated Drug and Alcohol Service

At the Manchester Integrated Drug and Alcohol Service (MIDAS), CGL’s teams work in partnership with service users to assess their requirements and to plan individual treatment plans and support that will help service users to address their problems and achieve their personal goals.

Facebook: changegrowlive

Twitter: @changegrowlive

Website: www.changegrowlive.org

ADS: Addiction Dependency Solutions

ADS is a leading UK drug and alcohol charity operating throughout the North and the Midlands. With decades of experience treating drug, alcohol and more recently prescription drug addiction, we provide the right treatment and get to the root of addiction.

Facebook: ADSolutionsUK

Twitter: @ADSolutionsUK

Telephone: 0161 831 2400

Website: www.adsolutions.org.uk

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: [email protected]

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 917 7650

Website: www.alcoholics-anonymous.org.uk

Email: [email protected]

Domestic Abuse

The Silent Solution

The Silent Solution system is a system for victims of domestic abuse who might be afraid of further danger and escalation of harm if they are overheard when calling 999 in an emergency.

  • When somebody calls 999, an operator will ask which emergency service is required.
  • If the caller is unable to audibly signal to the operator, the call will be forwarded to an operating system.
  • If 55 is then pressed by the caller, the system will detect this.
  • The operator will then transfer the call to the relevant police force as an emergency.


If your concern is about immediate risk call 999

Domestic Abuse Helpline – 0161 636 7525

Manchester Womens Aid – 0161 660 7999

LGBT Domestic Violence Helpline – 0300 999 5428

Saheli Asian Womens Project – 0161 945 4187

Community Helpline Language Service(Urdu and Punjabi) – 0161 636 7525

Greater Manchester End The Fear www.endthefear.co.uk

Manchester Social Care (for adults and children) – 0161 234 5001

Help for perpetrators: If you feel you may be about to hurt someone visit Respectphoneline.org.uk or call 0808 802 4040.

Men’s Advice Line

Men’s Advice Line is a team of friendly Advisors who will listen and believe the person, offer non-judgmental support, practical advice and information.

Their focus is to increase the safety of men experiencing domestic abuse (and the safety of any children).

Website: www.mensadviceline.org.uk


SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.

They work with organisations across the UK to transform the response to domestic abuse. They provide guidnace and training to health and care professionals.

Website: www.safelives.org.uk

Karma Nirvana

Karma Nirvana is an award-winning British human rights charity supporting victims of honour-basedabuse and forced marriage. Honourcrimes are not determined by age, faith, gender or sexuality, we support and work with all victims.

As well as running a national helpline to support victims in immediate danger, Karma Nirvana offers training to professionals and works with the Police, NHS, Social Services, local government and teachers.

They provide a range of education to understand and tackle honour-based abuse through accredited training programmes, seminars, conferences and workshops.


Young Women’s Trust

Work It Out is a free service that offers support for women aged 18 – 30. Work It Out unlocks your potential: building skills, strong mental health and opening up opportunities for your future.

Website: www.youngwomenstrust.org

Quick Exit: Return to the main homepage


The charity Refuge says that the National Domestic Abuse helpline has seen a 25% increase in calls and online requests for help since the lockdown.

Domestic abuse, violence and neglect should still be reported at this time.

Don’t ignore it, report it – 0161 770 7777

If you need to talk to someone…

If you want to access support over the phone, you can call:

National Domestic Violence Helpline – 0808 2000 247

Women’s Aid

A grassroots federation working together to provide life-saving services and build a future where domestic violence is not tolerated.

  • Connect to a support worker with their instant messaging service
  • Send an email to one of our support workers.
  • Get help on housing, safety planning, dealing with police and more.
  • Speak to other women in the supportive community of survivors.
  • Listening to survivors
  • Campaigning and influencing
  • Training and qualifications
  • Research and publications


Galop, the LGBT+ anti-violence charity

Advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse.

Telephone: 0800 999 5428

Email: [email protected]

Website: www.galop.org.uk

Greater Manchester End The Fear

Anybody who is experiencing domestic or sexual violence can find help, support and advice here. They also provide support to people who know someone who may be being abused. They want to encourage victims of domestic and sexual violence in Greater Manchester to find the courage to come forward and seek support and help. Find out about your local services by ringing the help lines on this website.

Website: www.endthefear.co.uk

Domestic abuse and Covid-19 – Supporting our service users and colleagues

Police across the UK, including in Manchester, are expecting a rise in domestic abuse incidents, due to the extra tension within a family who are isolated.

It is feared that abusers will manipulate the Covid-19 situation to take advantage of their power and control over a victim.

As our MLCO and TLCO teams are on the frontline in the community, we have a key role in identifying and supporting people.

For example, we need to be aware of families and carers who may be struggling more than usual at this difficult time, and for those in the community who are receiving End of Life care and could be at risk of abuse.

Domestic abuse is more than physical violence.

It can also include, but is not limited to coercive control and ‘gaslighting’, economic abuse, online abuse, verbal abuse, emotional abuse and sexual abuse. All could be exacerbated by a period of lockdown.

All staff should make themselves familiar with the latest government guidance around domestic abuse: www.gov.uk

Domestic Abuse Aware Practice

We are an IRIS (Identification and Referral to Improve Safety) practice which means you can talk to our doctors, nurses and other staff working here, if you are being hurt or controlled by your current or ex-partner or are afraid of someone at home or a member of your family.

Read more about how being an IRIS practice can help you.

Elderly Care

Useful information for older adults in South Manchester

Please view our list of services, charities, and useful information for older or frail adults in South Manchester.

Cyril Flint Befrienders

Are you over 50 and in need of support, or are you someone who could help us?

Telephone: 0161 942 9465

Website: www.cyrilflint.org


Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org


Age UK Call in Time Telephone Befriending.

For Befriending: www.ageuk.org.uk

Or to Volunteer: www.ageuk.org.uk

Age UK Manchester

Age UK Manchester is a local charity working in the community to support older people, their families and carers which wants everyone to be able to love later life.

Telephone: 0161 833 3944

Twitter: @AgeUKManchester

Website: www.ageuk.org.uk/manchester

Email: [email protected]

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 4708 090

Website: www.thesilverline.org.uk

Looking After Yourself

Cervical Screening

Cervical screening (a smear test) checks the health of your cervix. The cervix is the opening to your womb from your vagina. It is important that attend you smear tests.

Website: www.nhs.uk

Fitness Videos

Stay active and healthy at home. Choose a workout from the NHS Fitness Studio’s range of online exercise videos.

Website: www.nhs.uk

Coronavirus (Covid-19) if you’re affected by terminal illness

If your family member or friend is living with a terminal illness, or if you have a terminal illness yourself, you may be worried about coronavirus.

Website: www.mariecurie.org.uk

GP Service Finder

Search for health and care services close to you with the new Greater Manchester Service Finder. Locate pharmacies, GPs, opticians, sexual health clinics, urgent care treatment centres and emergency departments in your area.

Website: www.gmhsc.org.uk

Coronavirus: eight ways to be kind to your neighbours – and yourself

Looking for the best way to help people in your local community right now? The Red Cross believes that little acts of kindness are important, now more than ever, and really do go a long way in times of crisis.

Website: www.redcross.org.uk

Expert Patients Programme

Expert Patients Programme is a free NHS Service to support people to manage their long term health conditions. If you would like to learn helpful tips to control your symptoms and feel more in control and positive, please contact us. The programme consists of 6 weekly sessions for two-and-a-half hours at local venues across Manchester. It is also helpful for carers of people who live with long term conditions

Telephone: 0161 371 2105

Email: [email protected]


University Hospital of South Manchester Maternity Ward

If you choose to give birth at UHSM its highly skilled, caring team will support you to have the most healthy,smooth pregnancy and birth possible. On offer are both a midwife-led birthing centre and a consultant-led delivery suite. Facilities include the largest number of birthing pools in the country, making the unit a popular choice for women wanting to find out more about having a water birth.

Telephone: 0161 291 2942

Website: www.uhsm.nhs.uk

Email: [email protected]

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: Google Play: Baby Buddy

Download from: iTunes: Baby Buddy

Sexual Health

The Northern Contraception, Sexual Health & HIV Service

The Northern Contraception, Sexual Health and HIV Service website provides services across North, Central and South Manchester, Stockport, Tameside and Trafford, offering you a free, confidential and friendly service.

Twitter: @TheNorthernISH

Telephone: 0161 701 1555

Website: www.thenorthernsexualhealth.co.uk

Email: [email protected]

MASH: Manchester on street Health

We’re a charity that provides free and confidential support for women who are sex working in Greater Manchester.

Telephone: 0800 1830 499

Website: www.mash.org.uk

Email: [email protected]


Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

42nd Street

42nd Street supports young people aged 11-25 years with their emotional wellbeing and mental health, promoting choice and creativity.

Twitter: @42ndStreetmcr

Telephone: 0161 228 7321

Website: 42ndstreet.org.uk

Email: [email protected]


Better2Know is the leading provider of Sexually Transmitted Infections testing in Manchester. You can get tested for HIV, Chlamydia, Gonorrhoea, Syphilis, Hepatitis B and Hepatitis C – or a combination of these. Results are reported to you within 30 minutes while you wait.

Telephone: 020 7099 0955

Website: www.better2know.co.uk

Marie Stopes Manchester Centre

We provide NHS-funded abortion and vasectomy care, as well as self-funded treatment. Treatments include; Medical abortion, Surgical abortion, Abortion aftercare, Vasectomy, Contraception and Counseling.

Telephone: 0345 300 8090

Website: www.mariestopes.org.uk

National Sexual Health Helpline

If you would like to talk to someone about a sexual health issue, you can call the national sexual health helpline. Your call will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.

Telephone: 0300 123 7123

Website: www.nhs.uk/oneyou

Stop Smoking

New Manchester tobacco addiction service

Be Smoke Freeis a new tobacco addiction service that will support people in Manchester to stop smoking via a nurse led evidence based service. Giving up smoking is one of the best things you can do for your health at any time but smokers may be more seriously affected by Covid .You will be able to refer to Be Smoke Free during the outbreak and we are currently working with GMMS to put it on EMIS making the process easier in the future.

Quit with help

Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

Website: www.quitwithhelp.co.uk

University Hospital of South Manchester Smoking Cessation Clinic

The UHSM Smoking Cessation Nurse is here to support anyone who wishes to give up smoking.

Telephone: 0161 291 5030

Website: www.uhsm.nhs.uk

Email: [email protected]

Stop Smoking Manchester

Manchester Stop Smoking Service provides free NHS support to help you quit smoking. Support is available from trained professional advisor at a number of venues across the city including pharmacies, GP practices, community centres, local markets etc. The service is open to anyone who lives or works in Manchester.

Telephone: 070 3167 0366

Website: www.stopsmokingmanchester.co.uk

Email: [email protected]


Blue Badge – Disabled Parking Permits

Apply for, or renew, a blue badge. Blue badge applications can be made online or by post only.

Telephone: 0161 277 5919

Website: www.manchester.gov.uk

Email: [email protected]

Fax: 0161 274 7300

Patient Transport Service (PTS)

The Patient Transport Service helps patients who live in Greater Manchester to get to and from non-emergency medical appointments.

The Patient Transport Service helps patients who live in Greater Manchester to get to and from non-emergency medical appointments.

Website: www.nhs.uk – How to organise transport to and from hospital

Weight Management

Am I a Healthy Weight?

Calculation your BMI using this NHS Tool

Website: NHS: BMI Calculator

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Website: www.weightwatchers.com

Physical Activity Referral Scheme (PARS)

The Physical Activity Referral Service helps people living with long term health conditions to increase their levels of physical activity in a safe and structured environment. The sessions are run across Manchester in local leisure and community centres.

Telephone: 0161 882 2591

Website: www.gmmh.nhs.uk


Ramblers open the way for everyone to enjoy the simple pleasures of walking and step up to protect the places we all love to wander.

Website: www.beta.ramblers.org.uk

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk